Shipping and Returns

Free USPS ground shipping on every order within the continental United States

We offer Free Standard USPS ground shipping on all domestic orders.

Orders are shipped from our retail location Monday-Saturday 10:00 a.m. – 5:00 p.m., except when a Federal Holiday prevents pickup. At Crystal Heart we take the same care of your order as we do with every other aspect of our crystals. Your order will be carefully picked, packed, and shipped so that your products arrive quickly and are undamaged.

Standard shipments in the US are delivered within 5-14 days. If your shipment does not arrive within 14 days, please notify us at via our contact page.

When your order is packaged, you will be sent a Shipping Confirmation via email. Your Shipping Confirmation Notification will include a Tracking Number for your order. By clicking on the Tracking Number, you will be taken to the website of the Shipping Carrier handling your delivery. You can see where your package is at any time, and when it is estimated to be delivered by the carrier you choose at Checkout.

Once the carrier picks up your package from our retail location, it is out of our control, and we will rely on the same Tracking Number sent to you to tell us where your package is.

You can also find your Tracking Number by logging into your Store Account, going to your order history, and selecting the desired order. It will show your Tracking Number, which you can click on to see where your package is with the Shipping Carrier.

When your package is delivered, you will receive a Delivery Confirmation notification by email or text. 

If you have any questions or special requests regarding shipment of your order, please first check your Tracking Number and Notifications. If you have further questions, you can always reach us Monday thru Saturday 10:00 a.m – 5:00 p.m via our contact page

If you did not receive a Shipping or Delivery Confirmation Notification after 15 days, please check your Spam or Junk folder. 

You have 14 days to return an item from the date you received it. There is a 15% shipping/restocking fee for returned goods. If there are any issues just drop us a note on our contact page and add your order number.

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